Privacy Policy

A legal disclaimer

At Be Well at My Place, your privacy is important to us. This Privacy Policy explains what personal information we collect, how we use it, how we store it, and the choices you have regarding your information.

Be Well at My Place is a non-clinical wellness space offering salt therapy sessions for relaxation and general wellbeing. We do not provide medical diagnoses, treatments, or clinical advice. We encourage all clients to conduct their own research and consult healthcare professionals for any medical concerns. We are fully insured for the services we provide.

1. Information We Collect

We may collect the following types of information when you visit, book, or communicate with us:

a. Personal Information

Name
Contact details (phone number, email address)
Booking details (appointment date, time, and preferences)
Payment information (processed securely through our payment provider; we do not store card details)

b. Wellness & Comfort Preferences

You may choose to provide information such as:

Sensitivities (sound, temperature, comfort preferences)
Mobility needs

We do not request or store sensitive medical information. If you choose to share such information, it is at your discretion.

c. Website or Social Media Usage Data

If you use our website or digital platforms, we may collect:

Cookies or analytics data
Device and browser information
Page interactions

This helps us improve our services and user experience.

2. How We Use Your Information

We use the information you provide to:

Process and manage bookings
Communicate confirmations, reminders, or updates
Respond to questions or customer service requests
Improve our services and facilities
Maintain safety and security
Comply with legal and insurance obligations

We do not sell or share your information with third parties for marketing purposes.

3. Legal Basis for Processing

We process your personal data based on:

Your consent (e.g., when you sign up for updates or share optional information)
Contractual necessity (e.g., processing bookings)
Legitimate interests (e.g., improving our services)
Legal obligations (e.g., insurance requirements, record-keeping)

4. How We Store and Protect Your Information

We take privacy and security seriously. Your information is stored securely using appropriate technical and organisational measures to prevent loss, misuse, or unauthorised access.

Personal information is retained only as long as necessary for:

Providing your service
Meeting legal or insurance requirements
Managing business records

5. Sharing Your Information

We may share your information only with:

Service providers who help us operate (e.g., booking platforms, payment processors)
Insurance providers or regulators, if legally required
Law enforcement, only if required by law

We never sell your information to third parties.

6. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request corrections
Request deletion
Restrict or object to certain processing
Withdraw consent at any time
Request a copy of your information

To exercise these rights, contact us using the details below.

7. Cookies & Website Tracking

If we use cookies or analytics tools on our website, they may track anonymous usage patterns to help improve our site. You can manage or disable cookies through your browser settings.

8. Children’s Privacy

Be Well at My Place does not knowingly collect personal information from children without consent from a parent or guardian. If you believe we have collected such information accidentally, please contact us and we will delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect new practices, services, or legal requirements.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Be Well at My Place
Email: bewellatmyplace@gmail.com
Phone: 0416 192 215
Address: 1295 Mandurah Road, Baldivis, 6171, WA